Returns & Warranty

Warranty Period
We offer a warranty period of 12 months for all Voiceaid equipment.

Orders are sent by Royal Mail 1st Class. Please allow upto 5 days for delivery.
Delivery is only available in the UK. For any other countries please contact

We strive to give all our customers complete satisfaction with goods and services purchased from Voiceaid. If for any reason you are unhappy with a product that you have purchased, you are welcome to return it for an exchange or refund within our policy in exactly the same condition as received, with all labels attached, unused and in a resaleable condition. This allows you to purchase goods in complete confidence, with the knowledge that you can exchange goods or credited/refunded, it’s your choice.

How To Return Unwanted Goods
If you are returning goods for exchange or credit/refund, please package your goods safely and securely and use the original packaging.

If you are returning items we recommend that you use Royal Mail recorded delivery for smaller items.

Please Note: We are unable to accept responsibility for goods lost in transit on the way from you to us.

Amendments & Cancellations
Cancelling and amending eligible orders are only accepted by email to the following email addresses:

To make any amendments to your order please email:

To cancel an order please email:

Please Note: Order amendments and changes that include cancellations of orders are subject to our terms & conditions. Once your request has been received we will forward you confirmation for your records.

Procedure Of Notification
This is an email service only, using only the following email address: stating your intention to return eligible products that meet the terms and conditions and guidelines listed online for a full refund.
Once your email has sent you have a reasonable time to post the goods back at your cost to the address that is listed on your invoice. Goods must be received back no later than 14 days after the day of your notification email.

Conditions Of Refunds
Upon receipt of your original order commencing the very next day you have a 14-day period to notify us that you wish to return eligible products for a refund. This period includes weekends and bank holidays.
Please note: the refund policy only applies to the original purchase and does not cover exchanges that fall outside the refund terms and conditions. (Exchanges are not a new contract of purchase)

Customer Returns
Returns Help and Advice:

Our returns team operate Monday to Friday from 9.00am to 5.00pm (Closed Weekends & Bank Holidays).
To speak to our returns department please telephone 01803 612772
Alternatively please email our returns team with any enquiries or help you require:

Incorrect Order & Faulty Goods
In the event we have made an error and sent you an incorrect order or a product that is faulty, please contact us immediately on 01803 612772
Once we are notified we can advise you of the return or exchange procedure. If your fault develops within 28 days of purchase require them to be returned using the Royal Mail service.
Upon receipt of the faulty item we will deliver the replacement to you on a express service.
Any faulty products after reported 28-days from invoice date cannot be collected and are covered only by the CRTBW (customer return to base warranty).
We strongly recommend that you use Royal Mail recorded delivery for smaller items with adequate insurance cover on all returns.
Please Note: All faulty items must be received back to us within the warranty period of 12 months.

Returns Address
Voiceaid (Unex Designs Ltd)
Returns Department
Woodland Business Park

Terms & Conditions

Please Note: All items returned must be in the exact condition as received and in the original packaging, this includes the odour from cigarette smoking. Goods received back to us that are not in a resaleable condition
will either be returned back or possibly allocated a credit note that can be used to purchase any other goods online or by mail order.

Please Note: All Goods returned with a request for exchange that are only eligible for an exchange (Out Of Refund Qualification) will be returned back to you at our expense.
This service only covers exchanges on the original order if the goods are received back within 28-days of purchase date for one exchange only and are subject to our standard UK Mainland delivery rate service.
Any Purchases made that have received free delivery (UK Mainland) will also qualify.
If any items are allocated a credit note, postage will be charged against the redemption unless the order exceeds our free shipping rate of £120.

Please Note: Upon our receipt of your returned items the refund process will commence.
Refunds are made direct back to the original payment method as per your order and can take up to 7 days from our receipt of the goods.

Unex Designs Ltd
Woodland Business Park

Voiceaid is available through the NHS - Agresso Item KM662

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